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FAQ

  • How much will I be charged for shipping?

    Please see our delivery section for full details.

  • I do not live in Australia – Do you dispatch to other countries?

    Yes. Herringbone delivers to most countries. Please note that local import duties and additional charges may be payable on receipt of your order. Herringbone cannot be held responsible for these charges so we advise checking with your local authorities to see if charges may be applied.

  • How long does it take to receive my order?

    All orders are dispatched within 5 business days (subject to security checks and availability of stock). Please refer to the delivery page on our website for full details.

    Please note that due to the high volume of orders received during our closing down sale we are currently experiencing delays in shipping orders and will not be able to process your order within the previously advertised 5 business days. We are working through all orders as quickly as possible. You will receive a notification email with a tracking number once your order is shipped. We apologise in advance for any delays.

  • How can I track my order?

    Once your order is shipped you will receive an email confirmation. The email will also provide a tracking number which can be used on the Couriers Please website. If you have not received your order within the advised timeframe please contact our customer service team and they will investigate for you.

  • Can I have my order delivered to an address other than my Billing Address?

    If it is easier to have your order delivered to an address other than the Billing Address i.e. Work/Office, please state this in the Shipping Address section when placing your order. Please note that orders shipped to an address other than the Billing Address may be subject to further security checks with the cardholder.

  • Does Herringbone deliver to multiple addresses?

    No. For security reasons we are only able to deliver to a single address. If you wish to split your delivery you will need to place separate orders.

  • Do I need to sign for my purchase?

    A signature may be required upon delivery so we would advise ensuring you use an address where someone is available to do so. We will happily deliver to a work address if that is better for you. Orders sent to an address other than that of the Billing Address may be subject to further security checks with the cardholder.

  • Can somebody else sign for my order?

    Yes. Anyone at the specified address can sign for your order. Please note that Herringbone does not take responsibility for loss or damage to goods once they have been signed for.