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FAQ

    • How do I return an item?

Any full priced merchandise purchased from a Herringbone store or our online store may be exchanged or refunded within 90 days from date of purchase. All items purchased in store must be returned for exchange or refund to a Herringbone store and will not be accepted by our online store. 

Any sales merchandise purchased from a Herringbone store or our online store may be exchanged at the same value the merchandise was purchased at within 14 days from date of purchase in store or date of despatch for online orders (subject to stock availability) Sale merchandise is non-refundable. An in store credit or online voucher will be issued subject to where your purchase was made. 

Exchanges and refunds will only be processed providing the following conditions are met; 

- Proof of purchase is obtained by way of the original receipt, if the sale is registered in the database or a bank statement is provided.

- Merchandise is in the original condition it was purchased in, unused and unwashed.

- Merchandise has not had any alterations performed.

For items being returned to our online store please complete the return/exchange form enclosed in your parcel. Items returned without this form enclosed will take longer to process. We advise that you return your items by registered post and that you keep your postage receipt until the return has been fully processed. Herringbone cannot be held responsible for items lost or damaged when being returned by post. 

Please note that we do not provide refunds for the value of any shipping costs for 'change of mind' returns.

      • How long will it take for the return to be processed?

We aim to process all returns within 7 days of receipt and you will be notified by email once it has been completed.

      • How long does it take for the refund to appear in my account?

You will need to allow 3 – 5 working days for the refund to show once you have been notified your return has been processed.