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FAQ

THE HERRINGBONE BRAND

  • How did Herringbone get its name?

    Herringbone derives its name from the bone pattern of the Herring fish. The intricate detail of this pattern is reflected in the timelessness of the Herringbone fabric, which is used every season as a key piece in our core collection.

  • Herringbone Locations

    Herringbone is managed from our Head Office located at 349 Collins Street, Melbourne.
    Herringbone Boutiques are located across Sydney’s CBD, Eastern Suburbs and North Shore. Interstate, Herringbone Boutiques are also located in Melbourne and Perth.


    Internationally, Herringbone is stocked in some of the world’s finest Department Stores such as Singapore’s Takashimaya Department Store.

  • Careers at Herringbone

    Herringbone provides a friendly and dynamic work environment with opportunities for career minded individuals who have an appreciation for customer service and detailed fashion. If you are interested in any position, please visit the below link to submit your application.

  • Customer Care

    Herringbone guarantees the quality of our customer service and garments provided will be of the highest standard.

    Any client who feels that they have had an experience that is not “Distinguished by Detail” is invited to contact Herringbone Customer Care on the below details at their convenience.

    service@herringbone.com

    HEAD OFFICE
    Level 2, 349 Collins Street
    Melbourne VIC 3000
    +61 3 9681 9278

ORDERING

  • Do I need to register to place an order?

    You do not need to register with Herringbone to place an order, however, if you do you will be able to:
    - Proceed through checkout faster
    - Store multiple shipping addresses
    - Edit account information
    - Check on order status
    - Benefit from exclusive offers and promotions

  • What size should I choose?

    Please refer to our size guide for full details. If you require further help with measurements please do not hesitate to contact our Customer Service team.

  • Can I reserve and item online?

    We are unable to reserve online items. If you wish to see if items are available in your local store please refer to the store locator for contact details.

SHIPPING & DELIVERY

  • How much will I be charged for shipping?

    Please see our delivery section for full details.

  • I do not live in Australia – Do you ship to other countries?

    Yes. Herringbone delivers to most countries. Please note that local import duties and additional charges may be payable on receipt of your order. Herringbone cannot be held responsible for these charges so we advise checking with your local authorities to see if charges may be applied.

  • How long does it take to receive my order?

    All orders are dispatched within 5 business days (subject to security checks and availability of stock). Please refer to the delivery our website for full details.

    Please note that orders placed during Sale periods may be subject to delays.

  • How can I track my order?

    Once your order is shipped you will receive an email confirmation. The email will also provide a tracking number which can be used on the Couriers Please website. If you have not received your order within the advised timeframe please contact our customer service team and they will investigate for you.

  • Can I have my order delivered to an address other than my Billing Address?

    If it is easier to have your order delivered to an address other than the Billing Address i.e. Work/Office, please state this in the Shipping Address section when placing your order. Please note that orders shipped to an address other than the Billing Address may be subject to further security checks with the cardholder.

  • Can I collect my order from my local Herringbone store?

    Herringbone offer a Click and Collect service from all of our stores. Please choose the address of your local store from the drop down menu at the shipping section when placing your order. Standard delivery time applies and you will be contacted by one of the store team when your order is ready to collect.

  • Does Herringbone deliver to multiple addresses?

    No. For security reasons we are only able to deliver to a single address. If you wish to split your delivery you will need to place separate orders.

  • Do I need to sign for my purchase?

    A signature may be required upon delivery so we would advise ensuring you use an address where someone is available to do so. We will happily deliver to a work address if that is better for you. Orders sent to an address other than that of the Billing Address may be subject to further security checks with the cardholder.

  • Can somebody else sign for my order?

    Yes. Anyone at the specified address can sign for your order. Please note that Herringbone does not take responsibility for loss or damage to goods once they have been signed for.

TAXES

  • Do the prices displayed on Herringbone.com include tax?


    Australia:
    All prices are shown in Australian dollars are inclusive of Goods & Services Tax (GST).

    Rest of World:
    Goods purchased online at Herringone.com are exempt from GST and import duty if they are worth less than $1,000 AUD. GST will be removed for all goods shipped internationally at the time of purchase.

RETURNS & EXCHANGES

  • CAN I RETURN AN ITEM FOR EXCHANGE OR REFUND?

    No. All merchandise purchased from a Herringbone Sydney store or our online store is non-refundable and 'change of mind' exchanges will no longer be accepted, all sales are final. Please choose carefully.

  • What if I am sent a faulty or incorrect item?

    Our online team take every care to ensure you are sent the correct item, free from any defects. However, if you do receive an incorrect or faulty item please contact us at service@herringbone.com for instructions on how to obtain a replacement item or refund. 

    Refunds or replacements on faulty goods will only be processed within 14 days of purchase provided that the following conditions are met:

    Proof of purchase is obtained in the way of original receipt  if the sale is registered in our database or a bank statement is provided.

     Merchandise is in its original condition and has not been worn, washed or altered.

    Faulty items must be assessed in person –  you may take your item to your nearest store location for assessment or send the item to our online store.

     If sending faulty items back to our online store for assessment we advise that the items are sent using registered post and that you keep your postage receipt until the return is received and you have been contacted. Herringbone Sydney cannot be held responsible for items lost or damaged when being returned by post.  

    Please note that we do not provide refunds for the value of any return shipping costs.