Herringbone derives its name from the bone pattern of the Herring fish. The intricate detail of this pattern is reflected in the timelessness of the Herringbone fabric, which is used every season as a key piece in our core collection.
Herringbone is managed from our Head Office located at 349 Collins Street, Melbourne.
Herringbone Boutiques are located across Sydney’s CBD, Eastern Suburbs and North Shore. Interstate, Herringbone Boutiques are also located in Melbourne and Perth.
Internationally, Herringbone is stocked in some of the world’s finest Department Stores such as Singapore’s Takashimaya Department Store.
Herringbone provides a friendly and dynamic work environment with opportunities for career minded individuals who have an appreciation for customer service and detailed fashion. If you are interested in any position, please visit the below link to submit your application.
Herringbone guarantees the quality of our customer service and garments provided will be of the highest standard.
Any client who feels that they have had an experience that is not “Distinguished by Detail” is invited to contact Herringbone Customer Care on the below details at their convenience.
Level 2, 349 Collins Street
Melbourne VIC 3000
+61 3 9681 9278
You do not need to register with Herringbone to place an order, however, if you do you will be able to:
- Proceed through checkout faster
- Store multiple shipping addresses
- Edit account information
- Check on order status
- Benefit from exclusive offers and promotions
We are unable to reserve online items. If you wish to see if items are available in your local store please refer to the store locator for contact details.
Please see our delivery section for full details.
Yes. Herringbone delivers to most countries. Please note that local import duties and additional charges may be payable on receipt of your order. Herringbone cannot be held responsible for these charges so we advise checking with your local authorities to see if charges may be applied.
All orders are dispatched within 5 business days (subject to security checks and availability of stock). Please refer to the delivery our website for full details.
Please note that orders placed during Sale periods may be subject to delays.
Once your order is shipped you will receive an email confirmation. The email will also provide a tracking number which can be used on the Couriers Please website. If you have not received your order within the advised timeframe please contact our customer service team and they will investigate for you.
If it is easier to have your order delivered to an address other than the Billing Address i.e. Work/Office, please state this in the Shipping Address section when placing your order. Please note that orders shipped to an address other than the Billing Address may be subject to further security checks with the cardholder.
Herringbone offer a Click and Collect service from all of our stores. Please choose the address of your local store from the drop down menu at the shipping section when placing your order. Standard delivery time applies and you will be contacted by one of the store team when your order is ready to collect.
No. For security reasons we are only able to deliver to a single address. If you wish to split your delivery you will need to place separate orders.
A signature may be required upon delivery so we would advise ensuring you use an address where someone is available to do so. We will happily deliver to a work address if that is better for you. Orders sent to an address other than that of the Billing Address may be subject to further security checks with the cardholder.
Yes. Anyone at the specified address can sign for your order. Please note that Herringbone does not take responsibility for loss or damage to goods once they have been signed for.
All prices are shown in Australian dollars are inclusive of Goods & Services Tax (GST).
Rest of World:
Goods purchased online at Herringone.com are exempt from GST and import duty if they are worth less than $1,000 AUD. GST will be removed for all goods shipped internationally at the time of purchase.
Any full priced merchandise purchased from a Herringbone store or our online store may be exchanged or refunded within 90 days from date of purchase. All items purchased in store must be returned for exchange or refund to a Herringbone store and will not be accepted by our online store.
Any sales merchandise purchased from a Herringbone store or our online store may be exchanged at the same value the merchandise was purchased at within 14 days from date of purchase in store or date of despatch for online orders (subject to stock availability) Sale merchandise is non-refundable. An in store credit or online voucher will be issued subject to where your purchase was made.
Exchanges and refunds will only be processed providing the following conditions are met;
- Proof of purchase is obtained by way of the original receipt, if the sale is registered in the database or a bank statement is provided.
- Merchandise is in the original condition it was purchased in, unused and unwashed.
- Merchandise has not had any alterations performed.
For items being returned to our online store please complete the return/exchange form enclosed in your parcel. Items returned without this form enclosed will take longer to process. We advise that you return your items by registered post and that you keep your postage receipt until the return has been fully processed. Herringbone cannot be held responsible for items lost or damaged when being returned by post.
Please note that we do not provide refunds for the value of any shipping costs for 'change of mind' returns.
We aim to process all returns within 7 days of receipt and you will be notified by email once it has been completed.
You will need to allow 3 – 5 working days for the refund to show once you have been notified your return has been processed.